Studio Chateau, the internet-based options selection program, has developed and implemented new features that now include a customer service link paired with the ability to customize the look of the builder option pages.
Sep 27, 2011
"Studio
Chateau recognized a need for immediate attention to customer
service requests and we created and programmed a custom link that
streamlines communication for faster responses," stated Carolyn Little, Vice
President of Options Management. "This easy-to-use link
simplifies home maintenance inquiries with an automatic request that is
sent directly to the contractor. The pairing of Studio
Chateau with any design center will maximize the homebuyer's experience
even after the options are selected."
Builders
now have the flexibility to add the customer service link to the main
page of the community's website which connects the homebuyer to the
builder with any questions during construction or after escrow closes.
The builder determines the best recipient
of the email to address each question while each email creates a log in
the customer service module that records a permanent record of
correspondence.
Another
feature new to Studio Chateau is the ability to customize the look of
web pages within the software. Builders can now carry over
their company or community branding into the Studio Chateau program to
keep everything throughout the selection process cohesive.
"Studio
Chateau developed the page customization feature to create a smooth
transition from the client's website into the options pages," said
Little. "This is a popular feature among builders and thanks
to the consistency of the client's branding throughout the Studio
Chateau program, buyers don't realize they've moved away from the
Builder's website."
Studio
Chateau is an Internet-based options selection
program designed to ease the process of selecting home upgrades for
design professionals, homebuilders and homebuyers. The
creation of this innovative program stems from the 30-year history of
parent company Chateau Interiors, a full-service interior design center
focused on meeting the needs of the builder options program.
The
program includes: a visual lot specific builder options catalog for
each community, drag and drop placement diagrams for each floorplan,
construction cut-off date notification and management, purchase order
generation and subcontractor notification, flooring entry and
installation date management, accounting management and customer
service follow-up and survey.
Studio
Chateau is the national leader in design center technology for builder
options. Visit www.studiochateau.com;
call options analyst Lynn Ellis
(619)
http://www.studiochateau.com
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